Author BioLatavia is the Technical Support Manager in our Tempe, Arizona office. She first joined the Merchant Link family six years ago as a Tier I Technical Support Rep in our Silver Spring, MD office. She quickly developed her knowledge and technical skills and was offered the opportunity to relocate to Tempe to mentor, train and develop the staff. With the help from her Leadership Team, the Tempe office has grown exponentially and now represents over 50% of Technical Support and handles high level technical escalations. She embodies exceptional customer service and continues to develop and implement strategies to improve the customer experience.
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