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Network Status


Normal

The Merchant Link Network and Payment Gateway are operating normally

Event:            Application Maintenance – Sterling (Part 2)
Start Time:   Monday, April 24, 2017, 2017 at 07:00 AM EDT
End Time:     Monday, April 24, 2017, 2017 at 08:00 AM EDT
Impact:         We will be performing maintenance on Transaction Switch software in our Sterling data center. Our standard process is to update one Transaction Switch per data center at a time to minimize service interruption. Traffic will be alt-routed to the other Transaction Switch and will remain operational during the maintenance.

Event:            Network Maintenance – Tampa/Sterling
Start Time:   Tuesday, April 25, 2017 at 04:00 AM EDT
End Time:     Tuesday, April 25, 2017 at 06:00 AM EDT
Impact:         Maintenance will be performed on firewall equipment in our Tampa, FL and Sterling, VA data centers.  Merchant Link provides redundant paths to transact with our data centers via Internet URLs or private network connections. To minimize problems connecting to Merchant Link during maintenance, please configure your systems to use both our service URLs or Merchant Link IP addresses (for MPLS customers). Merchants that do not have automatic failover to both data centers should follow internal procedures to monitor for connection problems and reroute traffic to the alternate data center for the duration of this maintenance.

Event:             Application Maintenance – Tampa/Sterling (Part 1)
Date/Time:   
Tuesday, April 25, 2017, 2017 at 07:30 AM EDT
Date/Time:   
Tuesday, April 25, 2017, 2017 at 08:00 AM EDT
Impact:          
We will be performing maintenance on TV2G software on one Application server in our Tampa and Sterling data centers. The other TV2G Application servers will remain operational during this maintenance period.


Event:             Application Maintenance – Sterling
Date/Time:   
Wednesday, April 26, 2017 at 07:00 AM EDT
Date/Time:   
Wednesday, April 26, 2017 at 08:00 AM EDT
Impact:          
We will be performing maintenance on Application Gateway Software in our Sterling data center. Our standard process is to update one Gateway server per data center at a time to minimize service interruption, the other servers will remain operational during maintenance.


Event:             Application Maintenance – Tampa/Sterling (Part 2)
Date/Time:   
Thursday, April 27, 2017, 2017 at 07:30 AM EDT
Date/Time:   
Thursday, April 27, 2017, 2017 at 08:00 AM EDT
Impact:          
We will be performing maintenance on TV2G software on two Application servers in our Tampa and Sterling data centers. The other TV2G Application servers will remain operational during this maintenance period.