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Network Status


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The Merchant Link Network and Payment Gateway are operating normally.

Event:             Application Maintenance Tampa/Sterling (Day 1) LTV
Date/Time:    Tuesday, February 21, 2017 at 07:00 AM ET
Date/Time:    Tuesday, February 21, 2017 at 08:00 AM ET
Impact:          We will be performing maintenance on one Gateway server in our Tampa and Sterling data centers. Our standard process is to update one Gateway server per data center at a time to minimize service interruption, the other servers will remain operational during the maintenance.

Event:             Application Maintenance Tampa/Sterling (Day 2) LTV
Date/Time:    Wednesday, February 22, 2017 at 07:00 AM ET
Date/Time:    Wednesday, February 22, 2017 at 08:00 AM ET
Impact:          We will be performing maintenance on two Gateway servers in our Tampa and Sterling data center’s. Our standard process is to update one Gateway server per data center at a time to minimize service interruption, the other servers will remain operational during the maintenance.

Event:             Network Maintenance in the ML Tampa data center
Date/Time:    Wednesday, February 22, 2017 at 05:00 AM ET
Date/Time:    Wednesday, February 22, 2017 at 06:00 AM ET
Impact:          Maintenance will be performed on Load Balancers in our Tampa, Fla data center.  Merchant Link provides redundant paths to transact with our data centers via Internet URLs or private network connections. To minimize problems connecting to Merchant Link during maintenance, please configure your systems to use both our service URLs or Merchant Link IP addresses (for MPLS customers). Merchants that do not have automatic failover to both data centers should follow internal procedures to monitor for connection problems and reroute traffic to the alternate data center for the duration of this maintenance.

Event:             Network Maintenance in the ML data centers
Date/Time:    Thursday, February 23, 2017 at 06:00 AM ET
Date/Time:    Thursday, February 23, 2017 at 08:00 AM ET
Impact:          Maintenance will be performed to make the Sterling data center the primary data center of record.  Merchant Link provides redundant paths to transact with our data centers via Internet URLs or private network connections. To minimize problems connecting to Merchant Link during maintenance, please configure your systems to use both our service URLs or Merchant Link IP addresses (for MPLS customers). Merchants that do not have automatic failover to both data centers should follow internal procedures to monitor for connection problems and reroute traffic to the alternate data center for the duration of this maintenance.