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Network Status


Normal

The Merchant Link Network and Payment Gateway are operating normally.

 

Scheduled Maintenance

Event:           Transaction Switch Maintenance – (R99.3) – Tampa

Start Time:   Monday, October 22, 2018 at 06:00 AM EDT

End Time:    Monday, October 22, 2018 at 07:00 AM EDT

Impact:         We will be performing maintenance on one Transaction Switch server in our Tampa datacenter. Our standard process is to update one Transaction Switch server per datacenter at a time to minimize service interruption, the other servers will remain operational during the maintenance.

 

 

Event:           Application Maintenance – (Gateways) – Tampa/Sterling – Part I

Start Time:   Tuesday, October 23, 2018 at 07:00 AM EDT

End Time:    Tuesday, October 23, 2018 at 08:00 AM EDT

Impact:         We will be performing TV2G application updates on one gateway server in our Tampa and Sterling datacenters. Our standard process is to update one gateway server per datacenter at a time to minimize service interruption, the other servers will remain operational during maintenance.

 

 

Event:           Transaction Switch Maintenance – (R99.3) – Sterling

Start Time:   Wednesday, October 24, 2018 at 06:00 AM EDT

End Time:    Wednesday, October 24, 2018 at 06:00 AM EDT

Impact:         We will be performing maintenance on one Transaction Switch server in our Sterling datacenter. Our standard process is to update one Transaction Switch server per datacenter at a time to minimize service interruption, the other servers will remain operational during the maintenance.

 

 

Event:           Application Maintenance – (Gateways) – Tampa/Sterling – Part II

Start Time:   Thursday, October 25, 2018 at 07:00 AM EDT

End Time:    Thursday, October 25, 2018 at 08:00 AM EDT

Impact:         We will be performing TV2G application updates on two gateway servers in our Tampa and Sterling datacenters. Our standard process is to update one gateway server per datacenter at a time to minimize service interruption, the other servers will remain operational during maintenance.

 

 

Event:           Application Maintenance – (O/S) – Sterling

Start Time:   Thursday, October 25, 2018 at 07:00 AM EDT

End Time:    Thursday, October 25, 2018 at 08:00 AM EDT

Impact:         Quarterly O/S patch maintenance will be performed on the Sterling Transaction Switch and four external gateway servers (secondary). Merchant Link provides redundant paths to transact with our datacenters via Internet URLs or private network connections. To minimize problems connecting to Merchant Link during maintenance, please configure your systems to use both our service URLs or Merchant Link IP addresses (for MPLS customers). Merchants that do not have automatic failover to both datacenters should follow internal procedures to monitor for connection problems and reroute traffic to the alternate datacenter for the duration of this maintenance.