Event:           Application Maintenance – (Transaction Switch)

Start Time:   Tuesday, November 13, 2018 at 06:00 AM EDT

End Time:    Tuesday, November 13, 2018 at 07:00 AM EDT

Impact:         We will be deploying a release to the transaction switches at our Tampa and Sterling datacenters. Our standard process is to update one transaction switch server per datacenter at a time to minimize service interruption, the other server will remain operational during maintenance.

Event:           Application Maintenance – (Gateways – InetXML) – Tampa/Sterling – Part II

Start Time:   Tuesday, November 13, 2018 at 06:00 AM EDT

End Time:    Tuesday, November 13, 2018 at 07:00 AM EDT

Impact:         We will be performing application updates on one gateway server in our Tampa and Sterling data centers. Our standard process is to update one gateway server per data center at a time to minimize service interruption, the failover server(s) will remain operational during maintenance. Merchant Link provides redundant paths to transact with our data centers via Internet URLs or private network connections. To minimize problems connecting to Merchant Link during maintenance, please configure your systems to use both our service URLs or Merchant Link IP addresses (for MPLS customers). Merchants that do not have automatic failover to both data centers should follow internal procedures to monitor for connection problems and reroute traffic to the alternate data center for the duration of this maintenance.