Everyone expects great service. Everyone expects their issues to be resolved on the first encounter. Providing that great service should be “the norm” and not an occasional hit or miss. Our goal at Merchant Link is to give a “WOW” experience every time while equally showing genuine concern for our customers and their needs. This is National Customer Service Week and I’d like to share some new and exciting initiatives happening at Merchant Link in our Service Delivery department.
What’s new at PCI Orlando 2014? Apple Pay and an “Epic Fail” admission from the council.
Once again, we learned a ton at the PCI Community meeting in Orlando this year. It was great to catch up with a lot of folks we hadn’t seen for a while and there was a lot of information shared. I’ll leave the more technical bits for my fellow Merchant Link bloggers and stick to the business side highlights. Two in particular…
By now everyone is aware of the alleged card data breach at Home Depot. Though the company is not admitting it yet, they are doing everything to confirm it, including reassurances that card holders are not liable and now we hear they are going to implement EMV by year’s end. My colleague Ed Learned has blogged about this several times after the last round of mega-breaches but it needs to be said again - EMV does not prevent card data theft. Period, end-of-story.
We are a few weeks away from PCI Community Meeting and as everyone should be aware by now that PCI 3.0 is now in effect. There were a lot of changes with this new version. You can learn about the changes being made with the enforcement of PCI 3.0 from one of our previous blog posts: PCI 3.0 Preview: Old Themes and New
It’s summertime! It barely seems like the year should be half way over. I like to take this time of year to reflect on what has happened in both hospitality and in the payments space, as well as look forward to things yet to come. We are after all, still “only” half way through the year.
In reflection, it has been a very busy year at Merchant Link with conferences, trade shows and events not to mention product releases and new client boarding.
Our year kicked off with participation at NRF (National Retail Federation) annual conference in New York. The Merchant Link team took advantage of having so many top-level retailers in one location to learn more about what they consider “pressing technology” and immediate innovation needs. This of course was a little overshadowed by the then recent breach and several Tier 1 retailers. Helping to break down the barriers and misconceptions between Point-to-Point Encryption and EMV (Euro/Mastercard/Visa) with the attendees was enlightening. It always amazes me how the media can make the simplest thing so confusing – referencing of course, P2PE and EMV is not simple.